5 Benefits of People, Process, & Systems Integration in an Organization

It is a pleasure seeing organizations we have consulted for, or trained their workforce, thrive by deepening their people development, process, and systems integration. This is because we make the goal with client engagements simple… Optimal Performance.


If you seek optimal performance in your organization, this video speaks well to that.


𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝐦𝐲 𝟓 𝐭𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝐯𝐢𝐝𝐞𝐨:

𝟏. 𝐀𝐞𝐬𝐭𝐡𝐞𝐭𝐢𝐜𝐬: Some of the things that determine our decision about buying a padlock for use are durability, finesse, brand, and its purpose. Known brands are usually sought by customers in the market, especially if such brands have distinguished themselves in good packaging, quality service or product delivery. Good packaging is usually the first point of attraction when goods are on the shelf, so it is important to make it catchy.

However, as you strive to create a good brand, here is the question you should endeavor to answer; when you attract customers and they experience your business, will the quality of product and service delivery wow them? Will they be eager to refer your business, return to be served again, or demarket you out there like we do to products and services that fall short of customer expectations?


𝟐. 𝐏𝐫𝐨𝐜𝐞𝐬𝐬: The video affords us a rare visual perspective of the internal operations and processes that take place in a padlock for it to properly function and serve its purpose. All the components and parts are carefully designed and engineered to play specific roles. The smooth performance of the padlock depends on how well aligned the processes and operations are.

Similarly, an indisputable part of a business that helps quality delivery is your process. Your operational processes that determine quality output need to be well articulated, documented, and entrenched across the organization. This does not just outlive different generations of the company’s employees; it also guarantees repetition of that quality your organization is known for.


𝟑. 𝐏𝐞𝐨𝐩𝐥𝐞: The energy and force that drives an organization’s vision and processes are the employees. How you source them, train them, and intentionally plan to retain them is important. Just as a customer purchases a padlock, inserts a key that triggers the Key pin, driver pin, and springs, to work as expected, same way client engagement or anticipated engagement with our organizations triggers employees to play the role they are strategically positioned for in the organization.

A well-motivated and strategically positioned team guarantees an organization’s goal achievement.


𝟒. 𝐒𝐲𝐬𝐭𝐞𝐦𝐬: The padlock’s operational efficacy, is in the genius of interrelating and aligning all processes and triggers into a unified whole. Organizations that seek to succeed do not stop at designing a process and appropriately position triggers (people), they also ensure there is a strong fusion and an entrenchment of these procedures into a systemic whole.


𝟓. 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: When a customer inserts a key into the padlock and turns it, it is expected to open seamlessly. Always remember, expectations should be met or exceeded. This is the secret to continuous patronage.

Organizations that desire repeat business or referrals from existing customers must have wowed them.

Having attracted customers through aesthetics, let their inroad into what you offer be the best fit. Let their experience be as though you tailored that product or service specifically for them, just as a key is specifically designed for a padlock.